DELIVERY - PICK UP - RETURNS

AUSTRALIA WIDE DELIVERY, PICK UP, STORAGE OPTIONS & RETURNS

Delivery is approx. 3-10 business days when stock is available with us or our supplier – You will be notified of any major additional delays.

If a product is required by a specific date which is under 10 days from the order date, always contact us prior to ordering to confirm stock availability or order in advance with a delayed delivery date to be safe.

All deliveries must be signed off for at the delivery address by an adult 18 years or older. No goods will be left unattended for safety & insurance reasons.If this cannot be done at a residential address please nominate a commercial/business address. An email is sent once the delivery has left us with full details including tracking.

Delivery Details & Options

Easy access required at delivery location (No stairs or safety hazards)

All our deliveries are based on Easy Access, Level Ground, No Stairs or Health & Safety Risks. Some larger pallet deliveries can only be delivered to an address and not inside a house.

It is the responsibility of the buyer to inform Berloni Appliances of any hard access prior to delivery which includes: stairs, narrow doors, uneven ground, hills or any other health risk. Then this can be assessed if this can be done or if additional fees will apply. Drivers can refuse to complete the delivery if there are any health and safety issues.

Standard Courier Delivery - Australia Wide

Depending on the product, deliveries are done by various freight companies & Australia Post. Deliveries are only done between 9am-5pm on weekdays with tracking details provided via email prior to delivery. You can then see where your delivery is at all times in transit. All deliveries are fully insured when being transported for any transit damage or loss, giving you full peace of mind.

Please note for any standard courier delivery, couriers are unable to call prior to delivery. If no one is home to accept the delivery the courier will leave a calling card for you to organise 1 free re-delivery or you may wish to pickup from the local depot. We advise if you are unsure if someone can be home, please get your delivery sent to a business address instead or you may wish to upgrade to a specialist delivery service.

Specialist Melbourne Metro Deliveries (Major Products & Packages)

Melbourne Metro - Larger Products

Throughout Melbourne Metro we deliver products with our own specialist drivers. We will confirm a date, time bracket & a call prior to delivery.

Interstate & Regional Victoria*

With all our specialist deliveries we use specific freight companies with drivers calling prior to delivery, you are advised of the delivery day. You will also receive an email with full tracking details prior to delivery.

*All interstate deliveries are done by contracted freight companies who only deliver to site to a safe location. Any heavy items cannot be taken upstairs or unboxed. If this is required please inform us at the time of purchase as additional costs apply.

*Free Metro Delivery (Selected Items Only)

Free Delivery items are delivered to any Metro area within that state (Excludes Western Australia & Tasmania) - Includes VIC Metro, SA Metro, NSW Metro, ACT Metro, QLD Metro & NT Metro - On selected items only, listed on product page if included* - If you are unsure if your suburb is within a Metro area please contact us .

Please note Free Metro Delivery is based on Standard Delivery Conditions which is mentioned above in "Delivery Terms"

Deliveries Fully Insured (Australia Wide)

All deliveries are fully insured when being transported from any transit damage or loss, giving you full peace of mind that you are always protected.

What is the process once an order is placed?

1. We will send you an update on the status of your order

Awaiting Fulfillment
Awaiting Stock From Supplier
Awaiting Shipment

2. Once we send your product/s, you will receive another email with Tracking Details and another noting it has been Shipped
3. Delivery email will allow you to track your delivery in transit.
4. All products must be inspection on delivery, with any issues being notified to Berloni Appliances with 48 hours of receiving the delivery.

Accepting Deliveries

All deliveries must be signed off for by an adult of 18 years or older and cannot be left at an address, if being accepted by someone else who has not purchased the product, we need to be notified of their full name prior to delivery. All Interstate Deliveries via couriers will be between 9am - 5pm Monday to Friday.

Delivery of Packages - SAVE AS A PACK

Very large items or packages will require a shipping quote and you will always have the option of arranging a store pickup by any freight company.

Need a quote for delivery to any location in Australia, simply email us prior to purchasing via out Contact Us Page >

You must include the Product/s, Suburb,Postcode and your best contact number for exact quote.

Out of stock/Back Order

If a product is out of stock with us and from the manufacturer we will notify you within 24 hours of the order being placed and tell of you of its approx arrival date.

**Installation on Selected Products Only (Available Melbourne Metro Only*)**

Installation of ALL Washers, Dryers & Dishwashers is ONLY available for Melbourne Metro. Installation is only done to existing connections no plumbing or amendment work is done for this basic install - Some brands with Water protections valves on Washing Machines will need larger holes if connected through side cabinets - Any amendments to cabinets are not included in installation and is the responsibility of the customer to prepare prior to getting this product installed. To clarify please call us.

Pick Up Details

Warehouse Pick Up (Preston, VIC)

Default pick up location is from our Warehouse.
Address: 20 Ovando St, Preston, VIC, 3072
Open Hours: Tuesday-Friday 10am-5pm

Expect to be notified when goods are ready for Pick Up

You will receive an SMS/Text confirming when your order is ready for pick up.
Please reply to tell us when you expect to pick it up.

The Order confirmation email also has Pick Up details and you will be notified if there are any delays.

Requirements when picking up your own order

Order confirmation email (printed or on mobile)
Customer’s Photo ID (driver’s license, passport or other formal ID) matching the details on the order and to sign for the items to be collected.

Requirements if someone else is picking up on your behalf

Please notify us if you want someone else to pick up your order, providing their full name and mobile number.

They must have a copy of your order confirmation email (printed or on mobile).
For PayPal orders, they also need the original PayPal confirmation with Transaction ID.
They must supply their own Photo ID to be photo copied for our records and to sign for the items to be collected.

Free Storage*

If you wish you can also delay a delivery if you do not require delivery straight away. For Example: Ordering your products and asking for delivery to be arranged in 1, 2 or 3 months time. *We offer FREE storage for up-to 6 months from the date of order (longer term options can be available if agreed to at the time of purchase). To qualify for free storage your order needs to be paid in full and we will also require an estimated delivery/pickup date.

Berloni Appliances requires 3-5 business days for any in-store pickup and 5-7 business days for any Victorian deliveries. Interstate deliveries will require 7-14 business days for metro & non metro areas to confirm delivery date.

Return Policy

If any products are confirmed to be faulty by the manufacturer of the product a replacement or repair will be arranged for this product (Service agents will need to inspect the product to confirm the fault).

Goods should be inspected within a 24 hour period and if there is any damage to the product/s Berloni Appliances need to be notified within 24-48 hours of accepting your delivery/pickup. Berloni Appliances must be notified via email (sales@berloniappliances.com.au) or phone (03) 9455 2888. Evidence of the damage will be required in the form of photos to assess the product. In some cases the product may need to be returned to inspect correctly. If an item is deemed to be damaged or faulty this will be covered under insurance or the manufacturers warranty.

Change of Mind Returns

All Change of Mind returns will incur a 10% admin fee or 20% admin/re-stocking fee if ordered in specifically & not changed for a different product. All returns must be organised within 7 days of original pickup/delivery date. Items must be returned to store and if a return delivery is required this is at the buyers expense. Returned items must be brand new in the original packaging for a standard return. If the item has been unboxed to be installed, Berloni will try to to assist where possible yet a higher re-stocking fees will apply as this product can no longer be sold as new. Please note any product that has been used or attempted to be installed with not be accepted - For clarification please call us on (03) 9455 2888 to discuss.

All Agency brands have their own separate terms & conditions which need to be referred to. Brand such as Miele, Neff, Asko, Falmec, Whispair, Bertazzoni, La Germania, Fisher & Paykel, Falcon, Smeg, Liebherr Monolith, Bora, Steel, Smeg* & Ilve* (*Selected Agency ranges only).

All customers have a duty of care for the product whilst it is in your possession to prevent any damage.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Cancellations

Any cancelled orders once order has been brought in to Berloni Appliances, delivered or pickup will incur a 10% admin fee of the total order value. Orders cannot be cancelled in transit. To change an order please contact us (re-stocking fees may still apply).

For Full Terms & Conditions view here: Berloni Appliances Terms & Conditions >